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Technical Support - Level 1
Basic Support -
Installation of applications or Cleanup of system
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Technical Support - Level 2
Basic Support - Setup/configuration of Internet/Router, Installation of Operating system
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Technical Support - Level 3
Intermediate Support - Removal of Trojans/Riskwares/Addwares
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Technical Support - Level 4
Advance Support - Removal of Viruses
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Technical Support - Level 5
Advance Support - Half Yearly Maintenance Contract for one system

